LDR515 Conflict Resolution in Organizational Environments
This course equips students with practical skills for resolving conflicts in organizational settings. Focusing on negotiation, mediation, and communication techniques, students will learn to manage interpersonal and group disputes. Through case studies and role-play, participants will apply conflict resolution strategies to real-world organizational challenges, preparing them to foster collaboration and lead conflict management efforts within teams and across organizations.
Credits: 3
Student learning outcomes
- Analyze the underlying causes of conflict in organizational settings and identify key factors that influence conflict dynamics.
- Apply advanced negotiation and mediation techniques to resolve conflicts in both individual and group scenarios within organizations.
- Develop and implement conflict resolution strategies tailored to various organizational contexts and stakeholder interests.
- Evaluate the effectiveness of different conflict resolution approaches through case study analysis and practical application.
- Demonstrate the ability to facilitate difficult conversations and promote constructive dialogue in high-stakes organizational environments.
- Formulate conflict management plans that enhance collaboration and improve overall organizational performance.