Withdrawal and refund policy
Withdrawal and Refund Policy
Students formally withdraw from a course or program by submitting a written request to registrar@anchoru.com. For student-initiated withdrawals, the date the request is received establishes the withdrawal date used to calculate the tuition refund.
Tuition refunds are calculated according to the applicable schedule below, regardless of the reason for withdrawal. Academic add/drop and W-grade deadlines do not change the applicable refund percentage. The academic effect of withdrawal is governed by Registration and Schedule Changes and the applicable grading policy.
Prorated Refund Schedules
Tuition refunds are calculated using the official start date of the student’s enrolled course session, as recorded in Populi. Day 1 is that start date, and all days in the refund schedules are calendar days, including weekends and holidays.
The eight-week schedule applies to eight-week course sessions; the sixteen-week schedule applies to sixteen-week course sessions. When an approved partner schedule differs from the standard academic calendar, the official course-session dates recorded in Populi govern. Early access to course materials or activities outside the official session does not change the refund calculation.
Students can view their official course-session dates in Populi under the Student tab.
8-Week Course Refund Schedule
Days Into Course Session | Tuition Refund |
|---|---|
On or before Day 7 | 100% |
Days 8–14 | 80% |
Days 15–21 | 60% |
Days 22–28 | 40% |
Day 29 and later | 0% |
16-Week Course Refund Schedule
Days Into Course Session | Tuition Refund |
|---|---|
On or before Day 14 | 100% |
Days 15–30 | 80% |
Days 31–45 | 60% |
Days 46–60 | 40% |
Day 61 and later | 0% |
Refund Calculation Example
For illustration only, if a student’s tuition for an 8-week course is $1,000 and the student withdraws on Day 10 of the official course session, the applicable refund percentage is 80%. The tuition refund is $1,000 × 80% = $800. This hypothetical amount does not represent ACU’s actual tuition.
Refund Timing
ACU issues any refund due within 30 days after the institution determines that a student has withdrawn. Administrative processing or approval does not extend this deadline. The applicable refund percentage is calculated using the withdrawal date, rather than the date the request is processed or approved.
Petitions for Additional Consideration
Students withdrawing because of military orders for active duty, documented medical incapacity, or an immediate family emergency may request consideration beyond the published refund schedule by emailing the President at ben@anchoru.com. The request should explain the circumstances and include supporting documentation sufficient to establish its basis.
This is a discretionary hardship request, not a formal complaint. No additional filing deadline applies. The President communicates the decision in writing. A request does not guarantee an additional refund and does not delay payment of any refund already due under the published schedule.